ROBERT A. CHAMBERLAIN
439
Milestone Drive
Belgrade,
MT 59714
(406)
224-2564
Bob@BobChamberlain.net http://www.BobChamberlain.net
Summary
Digital Transformer leading systems design,
development and deployment Engineers, Program / Project Managers, internal and
external customers, in software-based data driven systems. Adept at transforming, implementing, maintaining and creating cutting-edge, IT based solutions along
the complete life cycle, into and including maintenance. Focused on leveraging virtualization, containerization and dynamic capabilities of software driven
systems. databases and architecture. Successful in controlling costs, and
re-engineering ways of working resulting in maximized use of resources.
·
5 years of cloud computing, 15
years delivering Maximo, 30 years in management, 40 years of engineering
hardware, software and processes.
·
Servant Leader of cross platform agile
teams; using classic Srum, Spotify, SAFe, and enterprise Kanban.
·
Leadership role in engineering implementation,
configuration management (CM) and delivery processes.
·
Visionary of relational data
models, practical and demonstrable expertise in realizing synergistic use cases
in a data driven environment.
·
Attained high use and acceptance of
systems and singular process where divergent processes previously existed.
·
Successfully managed the creation
of new product lines from concept through deployment.
·
Leader of multi-time zone teams as
small as three and as large as two hundred.
Internal and outsourced.
·
Worked closely with key business
personnel to identify market opportunities for implementation by structured and
entrepreneurial environments.
·
Key team member of the New Product Development
Process (Lean / Six Sigma based) creating a new corporate standard.
·
Initiated, designed
and implemented engineering life cycle controls and processes.
·
Assisted in customer support
initiating focus groups and providing second line services/support.
·
Encouraged quality design
techniques and “best practices” philosophy throughout career.
·
Digital Transformation campaigner:
advocating the use case and business process over technology constrained development.
Managerial
Skills
Configuration
Management, Change Management, Project Management, Forward Planning, Budgets,
Staffing, Recruiting, Program Management, Problem Solving.
Business
Process discovery, definition, and deployment within constraints of existing
systems.
Systems
replacement and transitions to New Systems with Digital approaches; following
the PMI principles of both waterfall and agile.
Technical
Skills
TOOLS: Jira, Trello, Confluence, BitBucket, GitHub, ServiceNow, Maximo
Microsoft Project,
Office, Teams, Sharepoint, Windows (all versions,
embedded, servers),
Embedded Linux, Linux
Web Server, Apache, WebSphere
VMware, Sql Server, Sybase, DB2/2, My SQL, GPF, Oracle, Novell
Backup Exec,
CVS, PVCS, DCS, System Architect, Brief, Visio, AutoCad,
x85/86 - z80x -
m68x assembler, Free Form C, ANSII C, C++, C#, Python,
HTML, PHP, XML,
client Java, server Java, Ajax, Soap, Web Services, MIF, REST API
TECHNOLOGIES: Cloud, Virtual Computing, Low Bandwidth
Remote operations, Disaster Recovery,
Bankcard Payment management, Contactless
Smart Cards, RFID, NFC, magnetic stripe
Money
Validation, Revenue Tracking, IT data collection, Data Warehouses, Real-time
data
Metal
Manufacturing, Plastics, Production Line efficiency, Inventory Control
Internet
Control, Access, Routing, Entry Door Access, Surveillance, Digital Communication,
Wi-Fi, Digital
Television, Server Hardware and Architecture, Networks, Amateur Radio
Professional
Experience
National Grid, London, United
Kingdom 1/20 – present
Waltham, Massachusetts
One of the world's largest utilities focused on transmission and distribution of electricity and gas.
Solutions Development Manager, Engineering Systems (Maximo EAM)
Principal technologist, staff leader, project manager and change management lead (two-week sprints) for IBM Maximo Enterprise Asset Management (EAM); comprehensive database for both linear and discrete assets, construction work life cycle, gas leak repair, meter installations, real estate rights-of-way across three states and asset management of operations across 30 energy production plants.
Senior member of engineering leadership team that has a mission of continuous process and delivery improvement within a Spotify based Digital Product Operating Model by continuous feedback loop.
·
Spear headed multi organization and multi-site configurations of
Maximo; direct results are $2.1MM perpetual operational savings per year.
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Designed and oversee the custom controls that obtained SOX
compliance rating. Enabling $20MM of
business processes to begin using Maximo in the future.
·
Directed and planned upgrade of Maximo; that was three years out
of date and with 2700 non-compliant existing artifacts needing mitigation. Penetration testing passed for the first time
following this upgrade. Avoiding $1MM
regulatory fines.
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Directed creation and led an architecture and code review board,
integrated into the Jira life cycle of epics, features, defects, and spikes. Increased the quality of delivery with a 60% reduction
of newly created defects.
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Integrated editing of engineering documentation (as built) into
the release train life cycle.
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Designed branching, environment, and delivery paths adopted across
14 independent platforms, unifying the agile release train and SDLC of
development.
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Right sized resources (cloud and consultants) resulting in a $5MM
yearly savings.
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War room chairman of all Major Incident Management (MIM) events,
ensure triage is complete, lead root cause identification, and return to
service in a timely manner.
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Define, direct, and lead the CM deliver process of Maximo platform.
Member of the CM and delivery team of a 14-platform ecosystem with a
distributed data model.
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Participate in management oversight of SAFe
release train with up to 27 scrum teams.
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Line manager of 150 consultants and eight strategic employees, the
largest consulting team staffed by IBM for Maximo in North America.
Abacus Technology Corporation, Chevy Chase, MD. 3/19 – 1/20
Hanscom AFB, Bedford, Massachusetts
Worldwide Provider of Enterprise IT. Consultant concessioner to U.S. Department of Defense (DoD).
Configuration Manager / Lead Associate (consultant)
CM and chair of ITIL Change Advisory Board (CAB) for the joint ERP system deployment, destined to service worldwide supply chain, procurement, accounting and payroll for joint operation bases of the DoD.
Under the Command, Control, Communication, Intelligence and Networks (C3I&N) Directorate at Hanscom AFB.
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Defined and tailored a classic ITIL change and configuration
management process to fit the unique circumstances of the C3I&N operations.
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Provided guidance and oversight of agile delivery and publication
processes for Oracle NetSuite ERP, within a DoD secured cloud service.
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Chaired and documented CAB for quarterly releases to production. Guided agile user acceptance feedback for
two-week sprints.
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Participated and helped govern the design review of the Service-Oriented
Architecture (SOA) environment, unifying microservices (in containers) and the monolithic
processes of ERP. Resulting in a
dynamically scalable service layer with a centralized business process and
database.
·
Maintained documentation library, release notes, training plans
all classified as Secret.
·
Obtained US security clearance.
Xanterra
Parks & Resorts, Greenwood Village, Co. 6/07 – 5/18
Yellowstone National Park. 5 geographically separated, campuses
The largest national and state park concessioner in the United States, Xanterra operates lodging (hotels, cabins, and campgrounds), food & beverage, retail, activities, and maintenance.
Program Manager, Computerized Maintenance Management System (CMMS)
Sole technologist, project manager, system admin, hardware, software, developer, and change management lead for IBM Maximo Enterprise Asset Management (EAM); comprehensive database for assets, maintenance (800 + buildings), resource and parts supply chain management. Inherited, and turned around acceptance of Maximo system in a failing deployment environment. User base (60) had rejected the process changes put in place by consultants and predecessors.
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Gained respect and acceptance of failed system deployment.
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Discovered and reverse engineered divergent, historic business
processes and requirements known only to a few, migrated these into the system
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Developed new business processes, centric to result requirements
for the CMMS and significant reporting to the National Park Service.
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Reverse engineered inner structure and data relationships of
Maximo’s non-normalized proprietary database, eliminating the need for outside
consultants, enabling the customization of object interactions, facilitating
system functionality beyond industry capability, while maintaining the
integrity of Maximo’s foundation structure.
Proven correct, during a full upgrade from version 6.2. to 7.5 by
utilizing a base conversion performed by outside consultants, then authoring
customized scripts to finish and successfully deploy 7.5.
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Customized scheduled work order creation beyond system capability,
increasing key-punch efficiency hundred fold.
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Created custom web based application for
Service Request entry allowing 400+ users to submit requests digitally, in
replacement of a paper chit system.
Fully integrated with Maximo.
Automatically notifies maintenance of a new request.
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Created numerous back-end data loaders, and processes, both admin
level and user level; while maintaining database
integrity.
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Defined business process, customized Maximo to support Engineering
Construction Project Management.
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Engineered, developed, and deployed web based
reporting system, more capable than crystal reports. Lowers development cycle time, by ninety
percent
·
Deployed reporting system to both Maximo and Aloha POS.
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Assisted in report development and some maintenance of Aloha POS
system.
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Integrated reporting, and custom front ends with Maximo security;
Integrated LDAP user login to Maximo.
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Deployed and current admin of blade center with VMware, and SAN,
the primary server environment for Xanterra in
Yellowstone.
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Virtualized the entire server room into VMware, consisting of 40+
servers, by upgrading them from 2003 hardware to 2008 vm,
upgrading several supporting applications and databases.
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Split large files servers into several smaller. Communicated with pertinent users
facilitating small to no disruption of productivity.
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Maximo has not had an unscheduled outage for more than ten minutes, since my arrival.
Maximo is available 24/7 to the users.
Upgrade from 6.2 to 7.5 performed in 10 hours using custom scripts, compared
to 3 day process from standard IBM.
Trapeze Software Group, Toronto, On, CA. ; Scottsdale, Az 4/06 – 4/07
Trapeze designs, produces and delivers IT Enterprise and Warehouse software, intelligent transportation systems (ITS) and mobile technologies for the traveler, the vehicle or the back office.
Product Manager Revenue Management and Fare Collection Systems
Lead technologist / Designer and business manager for this newly created sub unit of Trapeze, responsible for entrepreneurial business segment. Initiated in 2nd quarter of 2006, by 2nd quarter of 2007, company did not provide resources to accomplish the business goals of this endeavor due to budget constraints.
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Lead
technologist, designing system from ground up.
Defined use-case, stake-holder identification, dataflow, framework,
development resources, hardware resources, project plan, estimated costs and
time.
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Identifier
of IP and companies available for purchase to fulfill initiative goals.
·
P&L
leader.
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Direct
relationship with Trapeze leadership.
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Direct
industry and customer interaction; known to industry as THE revenue person at
Trapeze.
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Design
and realize business partnerships in contractual deliveries for response to
governmental RFP.
GFI Genfare, BU of SPX Corp., Elk Grove, Il 2/00 – 4/05
GFI designs, produces, and services fare collection equipment for the mass transit industry. Focused primarily on street bus fare collection; light rail, heavy rail and off bus fare collection are additional aspects to the product line.
Director of Engineering
Leader of multi-disciplined team consisting of 14 engineers (5 mech, 4 elec, 5 software) and 9 associates. Directed all aspects of engineering within a 150 employee $100MM BU of the corporation, accountable for $2MM budget.
Doubled as Software Engineering Manager, as EE and ME had a leader but Software did not.
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Wholly responsible for defining, overseeing development (at vendor
location in Toronto for 6 weeks), and quality assurance of software
modifications to a vending industry standard bill validation mechanism (CashCode BV07); enabling it to validate (and reject back to
user along the same path) notes of all condition (and all issued versions) in
very stringent mass transit environment. (5g op, 25g shock, -20° to 50°C,
dripping wet to dry, folded and missing parts).
Defined acceptable magnetic, optical, and conductive criteria to attain
a 99.5% acceptance, with 99.99% accuracy, 1.3 second process time. Also defined process and constraints to
fail-safe the device to identification only, circumventing hard
validation. GFI is the only company
capable of providing this level of performance, in this industry.
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Wholly responsible for quality assurance of vending machine
recirculation validation, both CashCode and Toyocom.
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Directed quality assurance, specification, and design
modifications of CoinCo, MoneyControls
coin validation under same operating environments as bill validation. Attaining, >10 coin per second, 100%
acceptance, with 98% accuracy across mixed USA, and Canadian coin of all
vintages. Technology was optical sizing,
reflectivity, and magnetic signature.
·
Interacted
with all departments of the company including Marketing, Sales, Finance,
Purchasing, Manufacturing and QA; assisted in the acquisition and realization
of contracts and sales.
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Worked closely with Marketing and Sales to identify product
requirements to remain on the leading edge of competitiveness. Resulted in continued BU growth with the
emergence of 3 new competitors.
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Researched
and defined product requirements for 6 new products and numerous feature
enhancements (primarily software), based on customer interactions, and industry
analysis.
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Ensured
Customer satisfaction prior to and after contract closure. Engineering performed all technical customer
support, and first through last line software support. This resulted in 90% contract closure within
schedule, and a mean overage of the remainder within the same quarter. Backlog of unclosed contracts shrunk from
$15MM to $0.5MM.
Technical Lead of this BU (business unit):
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Managed the design effort of two new products;
consisting of existing hardware modules with new software functionality. Represented direct tangible TVM sales of
$15MM per year.
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Led
the integration of three new software based
technologies into generic system capabilities: contactless smart cards;
bankcard payment management; and wireless data communications.
·
Managed
full product development life cycle (SE, EE, ME) of 5 primary products and
other subsidiary products.
Zenith Electronics Corp., Network Systems, Glenview, IL 6/84 – 11/99
Manager of Engineering, ATSC Digital Television, Broadband and Cable 2/98 – 11/99
Managed full product development life cycle of
five digital television (HDTV) transmission products (professional grade
modulator, demodulator, MPEG decoder, translator/repeater
and transport analyzer) and the personnel (7 direct reports, 24 indirect) to
support these products. Directed
applications engineering, application software engineering, project-management,
field support, manufacturing coordinators for outsourced manufacturing and
inventory management in excess of $1MM. Had dotted
line responsibility for 30 Mechanical, Electrical and Software Engineers and
Manufacturing. Supported marketing efforts
with presentations and technical expertise at trade shows. Assisted in industry standards committee
work, participated in writing digital cable television standards.
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Expanded product line to five products by targeting industry needs, and re-using existing hardware designs. Resulted in
$150MM five-year revenues.
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Identified the need for a transport layer data process by
analyzing the system architecture; resulted in an innovative product feature,
with no additional hardware, enabling product to outperform the competition.
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Established
customer interaction of implementation assistance, front services, and product
awareness education.
Project Leader, Information Gateway (Zenith) 2/95 - 2/98
Addressable
cable set-top decoder, with GUI on screen display (evolved after Zenith demise
into Dish network satellite TV control system). Managed full software life
cycle, project
requirements and personnel - of embedded and back room, multi-process,
multi-threaded set of applications embodying 1.2 million lines of C/SQL/GPF
code. Designed, patented
and supervised implementation of a pure software algorithm, embodying both
embedded and backroom processes, streamlining data process by 96%; reduced
processing time from 26 hours to 1.
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Maintenance Architect
of full system design and structure; architect/designer
of application software scope, architect/consulting
engineer of embedded software scope.
Participated heavily in EE hardware definition.
·
Initiated, contributed and participated
(as software representative) in the creation of Network System’s New Product
Development Process (6 Sigma based) entailing the division’s products,
processes, and policies. This became the
standard of the division, across all disciplines, and was the deciding factor
for General Instruments (later to be Motorola) purchase of the division during
the bankruptcy.
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Assisted in definition of software development process
facilitating the attainment of SEI level 3 certification.
Senior Software Engineer, Information Gateway Project (Zenith) 3/93 – 2/95
Software Engineer, Command Series Controller (Zenith) 3/89 - 3/93
Control System of the first addressable set-top box in the cable industry. Custom ASIC, state machine logic, included technology of bi-directional communications that ultimately became the basis for cable internet modems. My responsibility was general application software of back-room, including real-time OS on an IBM/AT, custom real-time database, and pre-windows GUI.
Engineering Associate, General Computer Products (Zenith) 6/84 - 3/89
Software Quality Assurance, automation software development to perform QA, custom hardware assembly and testing, maintained legacy application and driver software across evolutions of micro and pic hardware, on z-80 micro, CPM based OS, with custom b-tree database.
Education
University of Phoenix –
Online; BSBA current GPA 3.8/4 02-06
Southern Illinois
University, Computer Science, Engineering Mathematics 82-84
Six Sigma Greenbelt, Training by Chicago Deming Association, Six Sigma Masters 2005
Patent
Method for Resolving
Conflicts Among Time Based Data 11/96
A
process for assembling data by sorting and filtering new and stored records
together, to eliminate data conflicts, resulting in the minimum data set.